Casualty Corporation of America, Inc.
CCA values you as a customer and takes your personal privacy seriously.
- CCA does not sell customer information.
- CCA does not provide customer information to persons or organizations outside CCA and/or CCA’s affiliate companies.
- CCA requires any person or organization providing products or services to customers on CCA’s behalf to protect the confidentiality of CCA’s customer information.
- CCA affords prospective and former customers the same protection as existing customers with respect to the uses of personal information.
Information CCA May Collect
- CCA collects and uses information CCA believes is necessary to administer CCA’s business; to advise you about CCA’s products and services; and to provide you with customer service.
CCA may collect and maintain several types of customer information needed for these purposes, such as those below:
- From you, on applications for CCA’s insurance products; on other forms; through telephone or in-person interviews; or from your CCA agent.
- From your transactions with CCA, such as your payment history; underwriting; claim documents; and investigations.
- From non-CCA companies, such as your driving record and claim history.
- From consumer reporting agencies, such as your credit history.
How CCA Uses Information About You
CCA uses customer information to underwrite your policy; process your claim; ensure proper billing; and service your account.
CCA shares information about CCA’s transactions (such as payment of premium) and experiences (such as an auto accident or property claim) within the CCA affiliated companies and with CCA agents to assist in meeting your product and service needs. CCA may also disclose customer information about you to persons or organizations outside CCA’s affiliated companies which perform necessary services connected with the administration of CCA’s business or as otherwise permitted or required by law. For example, CCA may disclose such information to individuals or companies you designate; to companies that provide marketing services for CCA; or to companies with which CCA has joint marketing agreements.
CCA also shares customer information as necessary to handle your claim and to protect you against fraud and unauthorized transactions. For example, CCA might share customer information such as name, address, and coverage information with an auto body shop to speed up repairs on an auto damage claim or with an independent property adjuster relative to a claim on your property.
CCA may share information within CCA affiliated companies that was obtained from your application, such as your occupation; or information obtained from a consumer report, such as your credit history. CCA may also verify information provided by you, such as your driving record; residence; or information regarding your employment, such as your employment history.